Reference

How kg5k Handles Your Personal Information

When you open an account and move money through bKash, Nagad, or Rocket, we collect certain information to keep your account secure and your transactions running smoothly.

Account DataPayment PrivacyDevice & Session InfoYour Rights
kg5k How kg5k Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Secure Storage

Account credentials and payment references are stored with encryption at rest. We use SSL on all data in transit so your bKash or Nagad transaction details are never sent in plain text.

Cookie Use

Session cookies keep you logged in across pages on mobile and desktop. Analytics cookies help us understand which account flows work well. You can manage cookie preferences from your browser settings.

Data Retention

We hold your account data while your account remains open. After closure, we retain only what applicable law requires, then delete or anonymise the rest within a reasonable period.

Access and Correction

You can request a copy of the personal data we hold, ask us to correct inaccuracies, or request deletion by contacting support. We will verify your identity before acting on any such request.

PRIVACY CONTACT PATHS

Reach Us About Your Data

Email Support Send a data request or privacy question to our support address. We aim to respond within a few business days and will confirm receipt of your request.
Live Chat Open the chat widget from your account dashboard to speak with a support agent directly about your data, account access, or deletion requests.
Account Settings Some data preferences — like communication opt-outs and session management — can be adjusted directly inside your account settings without contacting support.

Common Questions About Your Privacy

We collect your name, contact details, login credentials, and device information. When you transact via bKash, Nagad, or Rocket, we also record payment references needed to verify and complete those transactions.

We share only what is necessary with payment processors like bKash, Nagad, and Rocket to complete your transactions. We do not sell your personal information to advertisers or unrelated third parties.

Contact our support team via live chat or email with your account details. We will verify your identity and provide a summary of the data we hold on your account within a reasonable timeframe.

Yes. Submit a deletion request through support. We will remove your personal data after verifying your identity, retaining only what applicable law requires us to keep for a defined period.

Session cookies maintain your login state as you move between pages. Analytics cookies help us improve account flows. You can adjust cookie behaviour in your browser settings at any time.

We store only transaction references and wallet identifiers needed for verification — never your full PIN or banking password. All data in transit is protected with SSL encryption.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.