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What You Agree to When You Use kg5k

These terms set out the rules that apply to your account and your use of kg5k. Access and eligibility depend on your local law and the region you are in — read this before you open an account.

Account EligibilityJurisdiction RulesUser ResponsibilitiesData HandlingContact Rights
kg5k What You Agree to When You Use kg5k
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account data is stored securely and accessed only for the purposes set out in these terms. We retain transaction records — including bKash, Nagad, and Rocket payment references — for the period required to handle disputes and meet our compliance obligations. You can request a copy of the data we hold on you or ask us to correct inaccurate details by contacting support with your account ID.

Data Retention

We keep account and transaction records for as long as required to resolve disputes and meet legal obligations. Payment references from bKash, Nagad, and Rocket are part of this record.

Cookie Use

We use cookies to keep your session active across devices and to remember your account preferences. You can manage cookie settings through your browser at any time.

Access Requests

You have the right to request the personal data we hold on your account. Submit a request through live chat or email with your account reference and we will respond promptly.

Account Security

Your account is protected by password and OTP verification. If you suspect unauthorised access, contact support immediately and we will freeze the account while we investigate.

LEGAL CONTACT

Reach Us About Legal or Account Queries

If you have a question about these terms, your account status, or a transaction dispute involving bKash, Nagad, or Rocket, our support team handles legal and account queries directly. Raise your issue through any of the channels below and include your account reference.

Live Chat Open the chat window from your account dashboard. For legal or account queries, select the relevant category so your message reaches the right team without delay.
Email Support Send your query to our support address with your account ID and a clear description of the issue. We respond to legal and account matters as a priority.
Help Centre The Help Centre covers common questions about account terms, payment disputes, and eligibility. Search by topic or browse the legal section for quick answers.

Common Questions About Your Rights and Terms

These are the questions we hear most often about account terms, eligibility, and data rights. If your question is not covered here, contact support directly.

Access and eligibility depend on the laws that apply in your region. We do not confirm legality for every jurisdiction — you are responsible for checking whether use is permitted where you are.

Yes. Contact support via live chat or email with your account ID and a data access request. We will confirm what we hold and provide it within a reasonable timeframe.

Payment references from bKash, Nagad, and Rocket are retained as part of your account transaction history. They are used to verify deposits and process withdrawal requests accurately.

Raise a dispute through live chat or email. Include your account ID, the transaction reference, and a description of the issue. Legal and account disputes are handled as a priority.

Contact support immediately through live chat. We can freeze your account while we investigate. Change your password and check your OTP settings as a first step on your end.

We notify you through your registered contact details and update this page. Continuing to use your account after a change takes effect means you accept the revised terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.